Help & support / Delivery information
Delivery information
Across England, Scotland and Wales. Next working day delivery is estimated, not guaranteed.
When will my order be dispatched?
Place your order before 1pm, Monday to Thursday, for dispatch that day and estimated delivery on the next working day, where possible. Orders after 1pm move to the next working day’s dispatch schedule. All times are UK local time.
| Order placed | Expected dispatch | Estimated delivery |
|---|---|---|
| Monday–Thursday before 1pm | Same working day | Next working day |
| Monday–Thursday after 1pm | Next working day | Following working day |
| Friday before 1pm | Friday | Monday |
| Friday after 1pm or over the weekend | Monday | Tuesday |
Working days are Monday to Friday, excluding bank holidays. Bank holidays move dispatch and delivery to the next available working-day schedule. The timetable assumes the order can be fulfilled and payment is complete. We will contact you if we cannot meet the expected dispatch date.
An estimated service, not a guaranteed arrival date
We send orders on a next-day service where possible. Courier capacity, local service coverage, weather and other disruption can affect arrival. The £39 charge covers courier and logistics costs; it is not a premium paid for a guaranteed delivery time. A missed estimate does not automatically make delivery free. This does not affect your legal rights if an order is late or not delivered.
Where we deliver
Our flat £39 delivery charge applies throughout England, Scotland and Wales. Delivery times can vary by location even though the charge is the same. For Northern Ireland, the Channel Islands, the Isle of Man or other destinations, contact us before ordering to check whether delivery can be arranged.
Couriers and site access
We use UPS, Royal Mail, DPD and other private logistics providers. The carrier depends on the goods and delivery requirements. Tell us before dispatch about narrow roads, restricted access or other site limitations, and confirm any unloading arrangements for larger stations. Please do not book installation work solely around an estimated arrival date.
Tracking and delayed orders
For routine delivery delays, please allow up to three working days after dispatch before contacting us so the courier has time to complete delivery. You can contact us sooner about damage, an incorrect address, a failed delivery notice or an urgent problem. We remain your point of contact for resolving delivery issues.
Damage, missing items and collection
Check the order on arrival when practical and contact us promptly if anything is damaged or missing, with your order number and photographs if available. Reporting promptly helps us investigate and does not limit your statutory rights. Collection is not currently available; please do not visit the business address to collect goods.
Need help? 0203 8851 996 · Sales@theplumbingsuppliers.co.uk