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Help & support / Complaints and order support
Complaints and order support
Tell us what has gone wrong
We want to understand the problem and agree the next step. Email Sales@theplumbingsuppliers.co.uk, call 0203 8851 996 or use our contact form. Include your order number, contact details, a description of the issue and the outcome you are seeking.
What happens next
We review the order and information provided, ask for any details needed and explain the proposed resolution. If a delivery provider or technical assessment is involved, we will tell you what we are checking. If you are unhappy with the response, ask for the complaint to be reviewed by Raxworks Limited.
Useful supporting information
- For delivery concerns: dispatch information, tracking details and any delivery notice.
- For damage or incorrect goods: photographs of the item, packaging and label where available.
- For a suspected fault: the model, installation date, symptoms and operating conditions. Do not dismantle equipment simply to gather evidence.
Your rights
This process does not affect your statutory rights or prevent you from seeking independent advice. See our returns and refunds and warranty pages.