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Help & support / Help and support
Help and support
Choose the topic you need, or send us an enquiry. Our guides help you prepare the right information for your purchase or installer.
Choose a station
Capacity, lift, pipe route and project checklist.
Read more →How it works
Understand the chamber, controls and discharge.
Read more →Single or twin pumps
Compare backup and control arrangements.
Read more →Lift and distance
Read maximum performance figures correctly.
Read more →Installation planning
Prepare the site and the right connections.
Read more →Servicing and care
Maintain your equipment and respond to faults.
Read more →Delivery
£39 delivery and estimated dispatch timings.
Read more →Returns and refunds
Arrange a return within 30 days of delivery.
Read more →Five-year warranty
Report a product fault and request support.
Read more →Frequently asked questions
Quick answers to common pump questions.
Read more →